SHIPPING

FREE SHIPPING 

We are glad to bring our customers great value and service. That is why we provide free shipping from our warehouses to all around the world.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international free shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries, we will contact you.

ESTIMATED SHIPPING TIME

Do note that shipping time varies by location, and these are our current estimates.

 Location

Estimated Shipping Time

United States

8 to 15 Business Days

Canada, Europe

8 to 15 Business Days

Australia, New Zealand

8 to 15 Business Days

Central, South America

10 to 20 Business Days

Asia 

8 to 15 Business Days

Africa

15 to 30 Business Days

Max delivery time: 45 Business Days 

*This does not include our 2 to 5 order processing time.

*All shipping estimates also exclude custom/clearance delays.

*Business days are Monday to Friday. Public holidays and Weekends are not included.

LOST OR MISSING PACKAGES

TheraHeat™ is not liable is the incorrect shipping address is placed during the checkout process. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country. 

CUSTOMS

Once again, we will not be responsible for any custom fees once the items have been shipped. By purchasing our product, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

TRACKING INFORMATION

You will receive an email with the tracking number once your order is shipped but sometimes due to free shipping, tracking might not be available. 

MY TRACKING SAYS "NO INFORMATION AVAILABLE AT THE MOMENT"

For some shipping companies, it takes 2-5 business days for the tracking information to get updated on our system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at support@theraheatsolutions.com

If you have any other queries, do drop us a message and we will get back to you as soon as we can!